Privacy Policy

Effective Date: 4/28/25

At Combined Transport, we are committed to protecting the privacy and security of personal information collected through our website, phone system, communication platforms, advertisements, and lead generation channels.

This Privacy Policy outlines:

  • What personal information we collect

  • How we use personal information

  • Who we share personal information with

  • Our policies regarding SMS consent and third parties

  • How we protect personal information

  • How users can manage their preferences and rights

What Personal Information We Collect

We collect the following types of personal information:

From drivers:

  • Full name

  • Personal cell phone number

From website visitors, leads, and customers:

  • Name

  • Email address

  • Phone number (including mobile numbers)

  • Company name (if applicable)

  • Job title or role (if provided)

  • IP address, device information, and browser details (automatically collected)

  • Information submitted via contact forms, lead forms, quote requests, or email

  • Cookies and tracking data (see below)

How Personal Information Is Used

We use collected information for the following purposes:

  • Operational communications (dispatch, load assignments, maintenance, safety alerts)

  • Payroll and accounting communication

  • Customer service and lead follow-up

  • Processing inquiries and quote requests

  • Marketing and advertising, including sending promotional emails, SMS, or targeted ads (only where permitted)

  • Improving our website and services through analytics and performance tracking

Cookies, Tracking, and Advertising

We use cookies, web beacons, and similar technologies to:

  • Analyze website traffic and user behavior

  • Improve user experience and website functionality

  • Deliver personalized advertising through platforms like Google Ads, Facebook, or other third-party services

You can manage cookie preferences through your browser settings.

Who Personal Information Is Shared With

We share personal information only as necessary, including with:

  • Authorized employees (dispatch, maintenance, accounting, sales, marketing)

  • Trusted service providers assisting with marketing, analytics, or IT operations (bound by confidentiality agreements)

  • Advertising partners, only when anonymized or aggregated, unless you’ve explicitly given marketing consent

We do not sell or share personal contact information for external marketing unrelated to Combined Transport.

SMS Consent

Drivers, leads, and customers may receive SMS communications related to operational, service, or promotional updates.

  • SMS consent is obtained before sending promotional or marketing texts.

  • You may opt out at any time by following opt-out instructions included in each message (e.g., replying STOP).

  • We do not share SMS consent or phone numbers with third parties for external marketing.

Protecting Personal Information

We apply reasonable administrative, technical, and physical measures to safeguard your data, including:

  • Limiting access to authorized personnel

  • Storing information securely within protected systems (e.g., RingCentral, CRM tools)

  • Encrypting sensitive communications where appropriate

Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you

  • Correct or update inaccurate information

  • Withdraw consent for marketing communications

  • Delete your information (subject to legal and operational requirements)

To exercise these rights, please contact us (details below).

Accessibility of This Policy

This Privacy Policy is available:

  • Via a link next to any consent or phone number collection fields on our web forms

  • In the footer of every page on our website

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
800-547-2870